Cost Effective Services with Real Time Reporting, Automated Accountability, Customizable Score Cards
Tarzana, CA -- (SBWIRE) -- 10/18/2019 -- Call Criteria is the center for Quality Assurance that offers third party call monitoring and QA services. Maintaining accuracy is very crucial for the business operations in any call center. And that is why they have a different wing or a department to take care of the QA needs. However, given the call volume, it is next to impossible to achieve significant results that too with limited in-house support. That is where Call Criteria steps in as a third party call monitoring and quality assurance agency. Started in 2012, the company has worked with some of the largest call centers from across the globe. Their customized software keeps changing with every call center and is designed to improve the accuracy and efficiency of that particular business.
The benefits of hiring this call center QA agency are: cost reduction; service improvement; equality improvement; and customer gains. Call Criteria also offers All-In-One QA Review to handle any kind of correspondence – calls, chats, emails, texts, etc. With cost effective services starting at just 20c per call, the team ensures that the analytics are performed by expert human analysts with a mix of voice analytics technology. The reports generated will provide a detailed insight on every aspect of the call such as the agent who has taken the call, the script, call content, compliance aspects, ranking etc. Operations Managers will find the reports on agent ranking so easy that they can pick out that one agent who needs immediate help.
To know more about the services offered by the call center QA agency visit https://callcriteria.com/
About Call Criteria
Call Criteria is a fully scalable Call Center Quality Assurance Agency which offers accurate and affordable third party call monitoring and QA services. With a collaborative approach between expert human QA analysts and voice analytics technology, the agency helps call centers perform better and efficiently.
Address: 19525 Ventura Blvd. Tarzana, CA 91356
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Email: Click to Email Henry Harris