Professional Services News / PTP

PTP Offers Customer Care Training Programs for Helping Clients in Dealing with Difficult People

Via: ReleaseWire

Updated 4:15 AM CST, Fri, March 02,2018

Wymeswold, Loughborough -- (ReleaseWire) -- 03/02/2018 -- PTP is one of the most well-known companies for providing management, sales and customer-care training to various organisations. They offer unique and integrated customer care training programs to assist the clients in dealing with difficult people. PTP offer customer care training courses in an inspirational and interactive manner that helps the clients in developing the skills that create apt customer focus within your team. Their courses have been designed and adapted for a number of clients operating call-centers. The techniques taught to these clients help them in handling incoming calls and enquiries.

PTP's clients are encouraged to view situations from a customer's perspective and then taught to implement a series of measures to ensure maximum profitability of the business. The customer care training includes various courses such as advanced customer service for the public sector, advanced customer service for the tourism, leisure and hospitality industry, achieving best practices in call centers, customer care, customer excellence for finance staff, dealing with difficult people, and know your customer, to name a few.

For more than 25 years, PTP has been providing their services in over 50 locations across the UK. Besides customer care training, they also provide personal effectiveness training, assertiveness training, telephone customer skills training, and much more. Their customer care training takes place in 7 major venues: London, Birmingham, Bristol, Leeds, Manchester, and Edinburgh.

Talking further about their customer care training program, a representative of PTP stated, "The main focus of this course is to improve and refresh the skills of those who receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when availed on-site, involves the delegates receiving live calls and getting instant feedback from the trainer. This inspirational and interactive course gives you the skills, tips, and knowledge to ensure that you genuinely know what your customer wants & needs and how to deliver it so that they become your best ambassadors."

About PTP
PTP provides 100's of 1/2, 1 & 2-day courses in management training, sales training, customer care training, project management training and personal development training. PTP has been exhibiting at the CIPD Exhibition for over 10 years and the latest was a tremendous success. A record for enquiries into management training and sales courses and number of visitors to our stand.

For more information, please visit

Contact Details:
PTP House,
102 Brook Street Wymeswold, UK, LE12 6TU
Phone: 01509 889632

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